Terms of use

These terms set out the rights, obligations, and responsibilities of Haebal Coffee Roasters (“we” or the “roastery”) and its users in buying and selling coffee and other goods in the online store we run (the “store”).

1. “User” (or “you”) means a person who buys products in the store under these terms. The store has no membership program. Every user orders without signing up.
2. “Products” means the coffee (single origins and blends), drip bags, and gift sets sold in the store.
3. “Roast day” means a day on which we roast coffee: every Monday and Thursday.
4. “Roast-day subscription” means a recurring transaction in which we send coffee at the delivery frequency you choose and charge you for each delivery.
5. “Ground coffee” means coffee that we grind separately for each order to suit the brewing method you choose, and then send.

We keep these terms, together with our business name, the name of our representative, our business address, phone number, email address, business registration number, mail-order business report number, hosting provider, and privacy policy, where you can see them directly in the footer of the store’s home page.

When we amend these terms, we announce the effective date and the reasons for the change in the store starting 7 days before the effective date, or 30 days before if the change is unfavorable to users. Amended terms apply only to orders placed after the effective date.

You place an order in the steps below. Before you pay, you pass through a screen where you can review your order and change or cancel it.

1. Choose the product, size, grind, purchase type (one-time or roast-day subscription), and quantity
2. If you chose a grind, review the limits on exchanges and returns and give your separate consent
3. Enter the recipient’s name, phone number, and address (for gift products, you may also write a message card)
4. Choose a payment method (card, bank transfer, or mobile payment)
5. Agree to the order details, the terms of sale, and these terms, and review the notice on how we process personal information

The contract is formed when payment is complete and an order number appears on the order confirmation screen. This screen shows the order number, the products and amount, the planned roast and ship dates, and how to withdraw the order. We also send the same information by text message to the recipient’s phone number (in this demo, no message is sent).

We may decline an order that contains false information or for a product that has sold out. In that case, we tell you right away and cancel the payment.

If a minor enters into a contract without the consent of their legal representative, the minor or the legal representative may cancel the contract. We inform you of this before the contract is made.

You pay in the payment window of our payment service provider, by card, bank transfer, or mobile payment. For the roast-day subscription, we charge each delivery automatically to the payment method you registered when you first signed up. We do not receive or store card numbers.

1. We roast every Monday and Thursday and send the coffee by parcel delivery the next day (Tuesday or Friday). It usually arrives 1–2 days after shipping. If we cannot ship on the day after a roast day (a weekend or public holiday), we skip that roast day and roast on the next one. Around long holidays, roast days, ship days, and delivery can therefore be pushed back a few days.
2. The order cutoff is 14:00 KST on the day before each roast day (Sunday and Wednesday at 14:00). Orders placed after the cutoff are roasted on the next roast day.
3. We do not sell coffee that was roasted more than 7 days earlier.
4. Before you pay, we tell you the roast day and ship day, and we supply the products on that schedule. If supply becomes difficult, we tell you the reason right away and return any payment already received within 3 business days.
5. Shipping is ₩3,000, and free on orders of ₩40,000 or more. We charge ₩3,000 more for Jeju and other remote areas.
6. You can check the order, roasting, shipping, and delivery stages on the order confirmation screen.

1. You choose a delivery frequency of every 1, 2, or 4 weeks. The 10% discount and free shipping apply equally from the first delivery until you cancel. We offer no discount that applies only to the first delivery.
2. The billing date is 2 days before the roast day of each delivery, and we notify you of the upcoming charge 3 days before the billing date.
3. You can skip a delivery, change the frequency, or cancel at any time on the Manage subscription screen. If you make the change by 23:59 KST on the day before the billing date, it applies from that delivery. After that, it applies from the next delivery. You can cancel within the store where you signed up, by a method as easy as signing up, and canceling costs nothing.
4. When we raise the price, within the 30 days before the change we tell you the date of the change, the price per delivery before and after it, and the payment method, and we ask for your consent. Consent given when you first signed up does not count as this consent.
5. If you do not agree or do not respond, we do not charge the higher price. Your subscription stops from the delivery at which the price changes, and nothing is charged after that.
6. If a payment fails, we do not send that delivery, and we try the payment again on the next billing date.
7. The withdrawal rules in Article 9 apply in the same way to the coffee you receive in each delivery.

You may withdraw your order within 7 days from the day you receive the products. If the products differ from their labeling or advertising, or from the contract, you may withdraw within 3 months from the day you receive them, or within 30 days from the day you learned of this.

However, you cannot withdraw your order at your own discretion in the cases below. We state this in advance on the product page, in the cart and at checkout, and on the coffee bag, and for ground coffee we ask for your separate consent in the cart and at checkout.

• The coffee bag has been opened and the coffee exposed to air. Opening the box to check the contents does not count.
• You chose a grind when ordering. Because we grind this product separately for each order, we tell you this separately and ask for your consent when you order.
• The products have been lost or damaged through your fault
• The value of the products has dropped so much over time that they are difficult to resell

The detailed rules and how to apply are set out in our Returns & exchanges policy.

We refund the payment within 3 business days from the day the returned products reach us. If we are late, we add late-payment interest at 15% a year for the period of the delay.

If you paid by card, we promptly ask the payment service provider and the card company to stop or cancel the charge. You pay the shipping for a return for change of mind, and we pay it when the products differ from their labeling or were sent in error.

We collect only the personal information needed for orders and delivery, and we handle it under our Privacy policy.

We do not do anything prohibited by law or by these terms, and we state only facts that can be checked, such as origin, elevation, processing, and the roast log. We do not sell our products by claiming health benefits.

We take your comments and complaints by phone (+82-2-0123-1800, or 02-0123-1800 in Korea; weekdays 10:00–17:00 KST) and by email (hello@example.com; we read email on weekends too and reply on weekdays, 10:00–17:00) and handle them promptly. If it takes time, we tell you the reason and the schedule for handling them.

If we cannot resolve a matter between us, you may apply for mediation to the Consumer Dispute Settlement Commission of the Korea Consumer Agency or to the Mediation Committee of Disputes on Electronic Documents and Electronic Transactions.

These terms and the transactions under them are governed by the laws of the Republic of Korea, and any lawsuit is to be filed with the court that has jurisdiction under the Korean Civil Procedure Act.