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FAQ
If you cannot find your answer, email us at hello@example.com. We read email on weekends too and reply on weekdays, 10:00–17:00.
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Orders and payment
Do I need an account to order?
No. Haebal Coffee Roasters takes orders without accounts. At checkout you only fill in the recipient’s name, phone number, and address, and once payment is done, the order confirmation shows your order number with the roast day and ship day.
How can I pay?
In a real store, you would pay by card, bank transfer, or a mobile payment service in the payment provider’s window. On this demo site, a demo payment screen takes the place of that window, and you choose success, failure, or cancel. It never asks for a card number, and no money moves.
Can I change or cancel my order?
Before the order cutoff (Sun and Wed, 14:00 KST), email your order number and the change to hello@example.com. We read email on weekends too. If your email arrives by the cutoff, we change or cancel the order before we roast it, and we send our reply and cancel the payment on weekdays, 10:00–17:00 (email sent on a weekend or holiday is answered the next weekday). After the cutoff we start preparing to roast, so the order can no longer change. Once it arrives, you can return unopened whole bean coffee within 7 days.
Where can I check that my order went through?
Once payment is done, the order confirmation shows your order number with the roast day, ship day, and delivery days. The order is complete when this screen shows your order number. We also send the same details by text message (this demo does not send texts). Use the order number when you ask for a change or a return.
Roasting and freshness
When do you roast?
Every Monday and Thursday. Orders in by Sunday 14:00 are roasted on Monday, and orders in by Wednesday 14:00 are roasted on Thursday. We ship the day after we roast.
How fresh will my coffee be when it arrives?
We ship the day after roasting (Tue and Fri), and delivery usually takes 1–2 days, so most coffee arrives 2–3 days after it was roasted. We do not sell coffee more than 7 days after roasting, and every bag has its roast date written on it.
What is the difference between the use-by date and the best enjoyed window?
The use-by date is 12 months from the roast date, and the law requires it on the bag. The best enjoyed window is when we suggest drinking the coffee for flavor, and it is much shorter. For pour-over, we suggest from 2–3 days after delivery until 30 days after roasting. For espresso, 7–21 days after roasting.
What are the “roast log” and “roast color” on each coffee page?
The roast log is a table and curve of the charge temperature, turning point, yellowing, first crack, drop temperature, and total roast time. Roast color is the lightness of the finished beans as a number from 0 to 100, and higher is lighter. Both are example values from a fictional roastery.
Shipping
How much is shipping?
Shipping is ₩3,000, and it is free when one order comes to ₩40,000 or more. Jeju and other remote areas add ₩3,000, even with free shipping or a roast-day subscription.
When will my order arrive?
We ship on Tuesdays and Fridays, and delivery usually takes 1–2 days. For example, if you order before Sunday 14:00, we roast on Monday and ship on Tuesday, and it arrives on Wednesday or Thursday. Coffee pages and the cart show the dates for an order placed now. If the day after a roast day falls on a weekend or holiday, we skip that roast day and roast on the next one. Around long holidays, the dates can be pushed back a few days.
If I order several coffees, will they come separately?
All coffees in one order are roasted on the same roast day and shipped in one box. A roast-day subscription ships each delivery separately.
Can I send a gift to another address?
Fill in the gift recipient’s name, phone number, and address in the recipient fields at checkout. The drip bag gift box and the gift set “Roast color 56 · 80” go out without a packing slip that shows prices, and the message card you write at checkout (up to 60 characters) goes in the box. In this demo, the card is shown once on the order confirmation and is not printed.
Subscriptions
How does the roast-day subscription work?
Choose every 1, 2, or 4 weeks, then choose the roaster’s single origin pick, Blend 55, or Blend 79, as one or two 200 g bags. The roaster’s pick is a single origin from a different elevation each delivery. Every candidate is ₩19,000 for 200 g, so the price per delivery stays the same even as the coffee changes: ₩17,100 for one 200 g bag. The 10% discount and free shipping stay the same from the first delivery until you cancel, and there is no first-delivery-only discount.
When am I billed?
We charge automatically 2 days before each delivery is roasted. For a Monday roast the billing date is Saturday, and for a Thursday roast it is Tuesday. We remind you 3 days before each billing date. If a payment fails, we do not ship that delivery and try again on the next billing date.
How do I skip a delivery or cancel?
On the Manage subscription page, skip, change frequency, and cancel each take one button. If you make the change by 23:59 KST on the day before the billing date, it applies from that delivery. After that, it applies from the next delivery. You do not need to call or email. Each delivery is billed on its own, and canceling costs nothing.
What happens if the price changes during my subscription?
Within 30 days before the change, we tell you the date of the change, the price per delivery before and after, and how you will be billed, and we ask for your consent again. If you do not agree or do not answer, your subscription stops from the delivery at which the price changes, and nothing is charged after that. Closing the notice does not count as consent.
Returns and exchanges
Can I return my coffee?
You can request a return of unopened whole bean coffee and other products within 7 days of delivery, with the “Request a return (demo)” button on the order confirmation or by email. For a return for change of mind, you pay the return shipping (₩3,000 one way, or ₩6,000 round trip if you return everything from a free-shipping order).
Why can’t I return ground coffee?
We grind each order separately for the brewer you choose. Ground coffee cannot be sold again. That is why we tell you this separately and ask for your consent when you choose a grind. If the product differs from its description or has a problem, ground coffee can be returned too.
What if the wrong coffee arrives or the bag is torn?
Tell us within 3 months of delivery or within 30 days of noticing, and we will either roast your coffee again on the next roast day and send it, or refund you, whichever you prefer. Haebal Coffee Roasters pays all shipping costs. Photos of the box and the bag help us check faster.
When will I get my refund?
We refund within 3 business days of receiving the returned product. If you paid by card, we cancel the card charge, and if the refund is late, we add late-payment interest for each day of delay.
Coffee and brewing
Is coffee grown higher always better?
No. Coffee grown higher tends to ripen slowly and taste brighter and more aromatic, while coffee from lower farms leans nutty and round. Variety, processing, and roast level change the flavor a lot too. Think of elevation as a scale for finding your taste.
Which grind should I choose?
Pour-over for a dripper, espresso for an espresso machine, and French press for a French press. If you have a grinder, or use a brewer not on the list such as a moka pot, whole bean is the better choice. Ground coffee cannot be returned. If you are unsure, we suggest whole bean.
How should I store my coffee?
Close the zipper all the way and keep the bag in a cool, dry place out of direct sunlight. If you will keep it longer than a month, freeze it in single-use portions, and do not refreeze coffee you have taken out.
Do the blueberry and jasmine in the tasting notes mean added flavoring?
No. Our coffee is 100% coffee beans with no added flavoring. Tasting notes compare the aroma and taste the coffee already has to familiar fruits and flowers.
Is there no caffeine at all in decaf?
A very small amount remains. Under Korean labeling rules, coffee can be labeled “decaffeinated” when caffeine is 0.1% or less of the dry bean, and Colombia Decaf meets this rule and is labeled “Made with decaffeinated beans”.