Returns & exchanges

• Change of mind: within 7 days from the day you receive the product
• Product differs from its labeling or advertising, or was sent in error: within 3 months from the day you receive it, or within 30 days from the day you learned of this

• The coffee bag has been opened and the coffee exposed to air. Roasted coffee starts losing its aroma the moment it meets air and cannot be sold again. Opening the shipping box to check the contents does not count.
• You chose a grind when ordering. Please see “Ground coffee” below.
• The product has been lost or damaged through the fault of the person who ordered it
• The value of the product has dropped so much over time that it is difficult to resell

Legal basis: Article 17(2) of the Korean E-Commerce Act and Article 21 of its Enforcement Decree. These limits apply only when we have shown them in advance on the product page, in the cart and at checkout, and on the coffee bag (Article 17(6) of the Korean E-Commerce Act).

We grind coffee separately for each order to suit the brewing method you ordered it for (pour-over, espresso, or French press). Because ground coffee cannot be sold to anyone else, we cannot accept exchanges or returns for change of mind or because the wrong grind was chosen.

That is why, when you choose a grind, a consent box explaining this appears in the cart and at checkout. The box starts unchecked, and you must check it yourself before you can order.

Even ground coffee can be returned if it differs from its labeling or has a problem. If you are unsure, we suggest ordering whole bean and grinding it at home or at a nearby café.

If you received a different coffee, the bag burst, or the product differs from its labeling, please tell us within 3 months from the day you received it, or within 30 days from the day you learned of this. Sending photos of the box and bag with your message helps us check faster.

In that case, Haebal Coffee Roasters pays all shipping costs, including the original shipping fee.

For returns for change of mind from Jeju and other remote areas, an extra ₩3,000 shipping fee applies.

Each order is roasted fresh, which is why we do not accept exchanges for change of mind. Please return the item and then place a new order.

If we sent you the wrong coffee, we will, as you prefer, roast it fresh on the next roast day and send it, or refund you.

• We refund you within 3 business days from the day the returned product reaches us.
• If the refund is late, we add late-payment interest at 15% a year for each day of the delay.
• For card payments, we promptly ask the card company to cancel the charge. For bank transfers, we return the money to the account of the person who placed the order.

• Tell us your order number and the reason, using the “Request a return (demo)” button on the order confirmation screen, or by email (hello@example.com) or phone (+82-2-0123-1800, or 02-0123-1800 in Korea; weekdays 10:00–17:00 KST).
• If the product has a problem, please send photos of the box and bag as well.
• We tell you the pickup date, and a courier collects the product that day.
• Once the product arrives, we check it and refund you within 3 business days.

The “Request a return (demo)” button does not actually submit a request. This store is a demo.

• The same rules apply to the coffee you receive in each roast-day subscription delivery. Canceling a subscription is separate from returns and is done on the Manage subscription screen.
• A gift recipient may also request a return, and the refund goes to the person who placed the order.